The Sound of Silence Why the Phone Not Ringing is Music to Broadband Support Leaders’ Ears
In Simon & Garfunkel’s classic song “The Sound of Silence,” silence feels heavy, haunting, and full of meaning. But for customer support leaders at a broadband provider (and those of us who serve as the family IT/Customer Support guru), silence can mean something much more positive. It can mean the phone is not ringing (or…